Director, Brand and Creative Operations

chime· 69 open roles

Location TBD On-siteFull-time1 months ago

Salary

$201,000 - $279,000

Experience

Mid

Job Type

Full-time

Posted

1 months ago

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About This RoleAI processing…

About the role We are hiring for a Director of Creative Operations and Production to lead how our in-house creative team operates and scales. In this role, you’ll build the systems, processes, and resourcing models that enable our creatives to do their best work—while ensuring we deliver high-quality output efficiently across all marketing channels. You’ll sit at the center of Creative and Marketing, helping us move faster, stay organized, and bring our brand to life in a consistent, impactful way. The base salary offered for this role and level of experience will begin at $201,000.00 and up t

Key Responsibilities

1
Implement and scale an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity
2
Establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks
3
Lead quarterly creative resourcing planning with senior leadership to align output with business priorities
4
Develop data-driven reporting and visualization frameworks that clearly communicate team capacity, resource allocation, cost efficiency, and value creation to senior stakeholders
5
Orchestrate internal and external creative resources, ensuring seamless workflows from intake to delivery
6
Streamline complex processes to enable high-velocity, high-quality creative production
7
Manage and optimize the brand OPEX budget to ensure effective allocation of resources
8
Oversee external agency partnerships to deliver work on time and within budget
9
Lead and develop a high-performing Creative Ops & Production team, driving prioritization and execution excellence

Requirements

10+ years of experience in creative operations, production, or similar within a fast-paced tech company and/or agency
7+ years of experience leading and managing high-performing teams
Proven experience building and scaling creative operations processes (in-house or agency)
Strong experience managing large production budgets and resource planning
Demonstrated ability to drive operational rigor across creative workflows, tools, and systems
Strong cross-functional leadership and communication skills, with the ability to influence stakeholders at all levels
Excellent problem-solving skills, with the ability to break down complex challenges into actionable solutions

Perks & Benefits

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute

💰 Competitive salary based on experience

✨ 401k match plus great medical, dental, vision, life, and disability benefits

🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

🫂 1% of your time off to support local community organizations of your choice

👟 Annual wellness stipend to use towards eligible wellness related expenses

👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress