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About This Role
The Director of Pricing & Monetization will own the strategy and execution of how PagerDuty packages, prices, and monetizes its Operations Cloud platform. This role will bring a product-first approach to pricing, with a focus on customer empathy, experimentation, and measurable outcomes. The ideal candidate has experience in B2B SaaS, product management, and monetization, with a track record of running pricing experiments and managing pricing change in the field. The Director will lead a small team and elevate it to a strategic pricing function that product and sales teams seek out. The role is based in Atlanta, with a hybrid work model, and offers a competitive salary, comprehensive benefits, and company equity.
Key ResponsibilitiesAI-extracted
- 1Define and evolve PagerDuty's packaging architecture, including tiers, feature placement, and usage-based levers
- 2Build and maintain a monetization review process to ensure product teams bring pricing strategy into roadmap decisions early
- 3Lead SKU design and experimentation, developing frameworks for creating, testing, and iterating on packaging changes
- 4Own the monetization platform roadmap, including usage tracking, entitlement flexibility, and SKU experimentation velocity
- 5Provide pricing and packaging leadership to other product teams across the portfolio
- 6Operationalize pricing for the field, including discount governance, approval workflows, and customer-facing messaging
RequirementsAI-extracted
- 10+ years of experience in B2B SaaS, with roles spanning product management, pricing strategy, and/or monetization
- Demonstrated experience owning packaging architecture and feature tiering decisions
- Track record of running pricing experiments and measuring commercial impact
- Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership
- Ability to mentor and grow other pricing and product roles
- Typically: experience with data analysis and financial modeling
Perks & BenefitsAI-extracted
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