LocalJobsHQ LogoLocalJobsHQ
AI

Director, Technical Account Management

airtable· 39 open roles

Remote RemoteFull-time3 months ago
Salary
$227,000 - $357,400
Experience
Mid
Job Type
Full-time
Posted
3 months ago
Apply Now

Boost your chances at airtable

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

  • ATS-optimized resume
  • Personalized cover letter
  • Match score & keyword gaps
Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

The Director of Technical Account Management at Airtable leads a high-impact team that owns the persistent technical relationship with strategic Premium Support customers. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear understanding of enterprise customer needs. The Director will lead and scale a high-performing team, own the team's technical depth, and establish frameworks for assessing and improving technical health. The role also involves partnering with Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts. The Director will drive program development, influence product direction, and leverage data and KPIs to inform decisions.

Key ResponsibilitiesAI-extracted

  • 1
    Lead and scale a high-performing team of Technical Account Managers to serve as the persistent technical authority for Premium accounts
  • 2
    Own the team's technical depth across Airtable's agent capabilities, including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture
  • 3
    Coach and mentor Managers and ICs to build architectural judgment and platform fluency across the team
  • 4
    Establish and evolve frameworks for assessing and improving the technical health of Premium accounts
  • 5
    Engage directly with customers during critical technical projects or escalations to diagnose root cause and propose structural remediation

RequirementsAI-extracted

  • 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams
  • Solutions-architect mindset with the ability to evaluate a customer's existing build, identify structural risk, and prescribe scalable improvements
  • Working fluency in AI architecture concepts relevant to enterprise customers, including agent frameworks, MCP connectivity, automation pipelines, and schema design
  • Strong intuition for which tools and approaches extract real value, with the ability to build that thinking into workflows, playbooks, and frameworks
  • Exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to various audiences

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: retirement savings plan
Typically: restricted stock units
Typically: incentive compensation

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

LY

Analytics Lead, Market Insights

lyftSan Francisco, CA
View
RE

Acquisition Account Manager, Mid-Market (Southern Europe)

redditAmsterdam, North Holland
View
RE

Client Account Manager, Mid-Market Sales (Acquisitions)

redditToronto, Ontario
View