Emerging Fraud Researcher

twilio· 41 open roles

Remote RemoteFull-time4 days ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

4 days ago

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About This RoleAI processing…

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

Key Responsibilities

1
Perform independent research using AI tools to identify novel emerging fraud trends
2
Work with data scientists to create ML models to detect fraud behaviors at scale
3
Continuously stress test our network for vulnerabilities
4
Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO.
5
Develop and execute proactive fraud mitigation strategies to protect customers and the network.
6
Collaborate with data science and engineering teams to refine detection models and reduce false positives.
7
Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations.
8
Monitor industry trends in fraud and bot detection to maintain a competitive defense posture.

Requirements

5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems.
Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses.
Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure.
Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders.

Perks & Benefits

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 (Developing Minimum for Tier 3) - $213,900 (Mid for Tier 3).

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 (Developing Minimum for Tier 2) - $226,500 (Mid for Tier 2).

Based in the San Francisco Bay area, California: $201,280 (Developing Minimum for Tier 1) - $251,600 (Mid for Tier 1).

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.