Enterprise Account Executive, Service Management

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own the full sales cycle for IT and service team buyers within mid-market accounts (300–2,000 employees), from prospecting through close
• 2
  Build and maintain a healthy pipeline through outbound prospecting and inbound lead qualification
• 3
  Partner closely with existing Asana AEs and CSMs to identify expansion opportunities within accounts that already use Asana for other teams
• 4
  Become a trusted advisor to IT leaders (CIOs, VPs of IT, IT Directors, Service Delivery Managers) by understanding their operational challenges, strategic priorities, and technology landscape
• 5
  Translate customer pain points into compelling value narratives that resonate with IT and service team personas
• 6
  Collaborate cross-functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post-sale

RequirementsAI-extracted

• 5–8 years of sales experience, with at least 3+ years selling to IT buyers (IT Operations, Infrastructure, Service Delivery, IT Leadership) in a B2B SaaS environment
• Deep understanding of the IT persona, including familiarity with IT organizational structures, common pain points, and the technology ecosystem IT teams operate within
• Proven ability to navigate complex, multi-stakeholder sales cycles involving IT, HR, Facilities, and other service-oriented functions
• Track record of quota achievement and consistent pipeline generation in a hunter or hybrid sales role
• Excellent discovery and consultative selling skills—you dig deep to understand customer workflows, challenges, and desired outcomes before jumping to solutions
• Strong collaboration skills—you work seamlessly with AEs, CSMs, and cross-functional partners to drive customer outcomes and revenue growth

Perks & BenefitsAI-extracted