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Enterprise Account Manager

replit· 25 open roles

Remote RemoteFullTime1 weeks ago
Salaryest.
$80,000 - $150,000
Experience
Mid
Job Type
FullTime
Posted
1 weeks ago
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About This Role

Replit is seeking an Enterprise Account Manager to drive retention, expansion, and customer success with strong communication skills. The ideal candidate has experience in Customer Success or Enterprise Account Management in SaaS, particularly with a technical background. This role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. The Enterprise Account Manager will serve as the primary relationship owner for assigned customers, ensuring high satisfaction and retention, and champion customer success.

Key ResponsibilitiesAI-extracted

  • 1
    Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention
  • 2
    Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
  • 3
    Lead onboarding programs that accelerate customer time-to-value and platform adoption
  • 4
    Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
  • 5
    Execute renewal processes with a focus on expansion and long-term partnership development

RequirementsAI-extracted

  • 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • Proven track record of meeting or exceeding renewal and expansion revenue targets
  • Experience managing customer relationships from onboarding through renewal and expansion
  • Proficiency in using CRM systems and customer success tools

Perks & BenefitsAI-extracted

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Paid Parental, Medical, Caregiver Leave
Typically: Opportunities for professional growth and development in a rapidly growing company

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