ERP Applications Analyst - Order to Cash

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Provide support for billing, O2C, and cash-reconciliation applications, owning complex incidents and escalations.
• 2
  Triage, investigate, and resolve application issues within agreed SLAs, performing root-cause analysis to prevent recurrence.
• 3
  Manage the incident, problem, and change lifecycle in the ITSM tool (e.g., ServiceNow, Jira), keeping tickets and documentation current.
• 4
  Coordinate with vendors and internal teams to resolve defects, raise support cases, and track fixes through to closure.
• 5
  Support the month-end billing run — monitoring billing jobs/batches, troubleshooting failures, and ensuring invoices generate completely and on time for close.
• 6
  Identify and build AI- and automation-driven solutions to reduce manual effort, accelerate issue resolution, and lower ticket volume.
• 7
  Configure and maintain application settings supporting billing rules, pricing, order workflows, payment application, and reconciliation logic.

RequirementsAI-extracted

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field — or equivalent practical experience.
• 8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains.
• Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes.
• Hands-on experience supporting or administering Zuora and NetSuite (billing, subscriptions, and ERP), and the integration between them.
• Strong working knowledge of end-to-end Order-to-Cash processes and the systems that support them.

Perks & BenefitsAI-extracted