AM

EU Sr. Product Manager, Customer Experience Improvement

Amazon UK Services Ltd.

Remote RemoteFull-time2 weeks ago
Salaryest.
£73,352 - £73,352
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The EU Sr. Product Manager, Customer Experience Improvement will lead customer experience improvement efforts within Amazon Customer Service. This role focuses on delivering fast, convenient, and helpful support to customers. The ideal candidate is customer-obsessed and a product leader. The position is remote.

Key ResponsibilitiesAI-extracted

  • 1
    Develops and implements customer experience improvement strategies across the EU region
  • 2
    Typically: Collaborates with cross-functional teams to identify and prioritize customer experience improvement opportunities
  • 3
    Typically: Analyzes customer feedback and data to inform product decisions
  • 4
    Typically: Leads the development of product roadmaps and requirements
  • 5
    Typically: Works with stakeholders to launch new features and products

RequirementsAI-extracted

  • Typically: Has 5+ years of product management experience, with a focus on customer experience
  • Typically: Possesses strong customer obsession and understanding of customer needs
  • Typically: Has experience working with cross-functional teams, including engineering and design
  • Typically: Has strong analytical and problem-solving skills
  • Typically: Is experienced in product development and launch

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off
Typically: Retirement savings plan
Typically: Professional development opportunities

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