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Executive IT Support

pagerduty· 29 open roles

Location TBD On-siteFull-time3 weeks ago
Salary
$95,000 - $144,100
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role

PagerDuty is seeking an Executive IT Support Engineer to provide high-impact, white-glove technical support to the CEO and Senior Leadership Team. The role requires ensuring flawless technology operations and proactive maintenance. The ideal candidate will have 5+ years of IT support experience, advanced expertise in macOS, and strong interpersonal skills. The position is based in San Francisco and requires an onsite presence four days a week. The Executive IT Support Engineer will act as a primary technology partner, providing Tier 3+ support and ensuring seamless technology operations for executives. The role involves collaborating with IT and the wider Technology group to implement AI-driven tools and refine executive processes.

Key ResponsibilitiesAI-extracted

  • 1
    Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants
  • 2
    Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO
  • 3
    Proactively monitor systems, anticipate points of failure, and resolve issues before they surface
  • 4
    Build and maintain detailed technical run-books and travel-ready 'Go-Kits' for executive support
  • 5
    Own the 'success of the session' by conducting rigorous pre-flight AV testing and managing complex hybrid meeting configurations

RequirementsAI-extracted

  • 5+ years of IT support experience, including a minimum of 3 years providing white-glove support to C-Suite executives
  • Advanced expertise in macOS and solid Windows proficiency in enterprise environments
  • Deep hands-on knowledge of MDM platforms, Zoom A/V hardware, and complex networking environments
  • Strong proficiency administering enterprise SaaS applications, including Google Workspace and Microsoft 365
  • Typically: experience with IT security best practices and ITIL principles

Perks & BenefitsAI-extracted

Competitive pay and comprehensive medical coverage starting on day one
Generous paid time off, dedicated Wellness days, and parental leave
Career and leadership development programs designed to help grow professionally
Typically: company equity and Employee Stock Purchase Program
Typically: retirement or pension plan and flexible work arrangements

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