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Expansion Account Manager

gusto· 38 open roles

Location TBD On-siteFull-time1 months ago
Salary
$95,000 - $125,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

Gusto is seeking an Expansion Account Manager to manage a dedicated book of business, drive account expansion, and maximize customer retention. The role requires a balance of sales, customer success, and account management skills. The ideal candidate will have experience in B2B SaaS customer success, account management, or sales, with a track record of driving retention and expansion revenue. The role involves managing a large book of business, analyzing customer data, and executing targeted outreach.

Key ResponsibilitiesAI-extracted

  • 1
    Manage a dedicated book of business to ensure high engagement, adoption, and long-term customer satisfaction
  • 2
    Build and nurture relationships to uncover cross-sell and upsell opportunities
  • 3
    Identify and execute on growth opportunities by addressing additional customer pain points with Gusto's suite of products
  • 4
    Use data-driven insights to prioritize accounts and ensure focus on the highest-impact opportunities
  • 5
    React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion

RequirementsAI-extracted

  • Proven 3+ years experience in B2B SaaS customer success, account management, or sales
  • Experience in managing a large book of business and operating at scale
  • Strong ability to analyze customer data, assess account health, and execute targeted outreach
  • Excellent relationship management and communication skills with a consultative, customer-first approach
  • Deep understanding of Gusto's products and the ability to translate customer pain points into tailored solutions

Perks & BenefitsAI-extracted

Competitive base pay
Benefits package
Equity (RSUs)
Typically: health coverage
Typically: paid time off
Typically: opportunities for professional growth and development

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