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About This Role
Twilio is seeking a Fast Track Onboarding Specialist to join the team that runs Twilio’s personalized onboarding team globally, providing personalized onboarding support for customers who sign up for Fast Track Packages. This role will work directly with customers to help them onboard A2P numbers with 1:1 customer engagement. The role is remote-based in India and requires working in the NAMER shift.
Key ResponsibilitiesAI-extracted
- 1Provide personalized onboarding support for customers who sign up for Fast Track Packages.
- 2Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
- 3Manage Onboarding SLAs and credit utilization for each product.
- 4Partner with operations teams to scale onboarding volumes per assigned customer.
- 5Provide compliance guidance for all A2P products.
RequirementsAI-extracted
- Able to manage daily caseload and respond within SLAs.
- A2P compliance experience.
- 2 plus Years specializing in at least one A2P product.
- Previous experience working directly with clients.
- Ability to prioritize tasks and effectively project manage.
Perks & BenefitsAI-extracted
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