Fraud Investigator

About This RoleAI processing…

Key Responsibilities

• 1
  Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles, including cryptocurrency
• 2
  Place outbound calls to customers to discuss account activity, using strategic interview techniques and conversational analysis
• 3
  Apply critical thinking and pattern detection to proactively identify emerging fraud
• 4
  Document the rationale and determination for each alert and refer cases to other teams when necessary

Requirements

• 2+ years experience in fraud investigations, including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft, and Money Movement Fraud, among others; or equivalent experience related to fraud investigations.
• Ability to proactively identify problems and develop solutions (thinking outside-the-box)
• Ability to operate in a fast-paced environment
• Good written and verbal communication skills, analytical ability, and keen attention to detail
• Strong interpersonal skills and experience working with cross-functional teams, such as product, engineering, legal, compliance, vendor partners, or financial crimes

Perks & Benefits