LocalJobsHQ LogoLocalJobsHQ
GU

Future Opportunities: Dedicated Service Advisor (Phoenix)

gusto· 38 open roles

Phoenix, AZ On-siteFull-time1 months ago
Salaryest.
$40,000 - $70,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
Apply Now

Boost your chances at gusto

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

  • ATS-optimized resume
  • Personalized cover letter
  • Match score & keyword gaps
Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

The Dedicated Service Advisor serves as the primary point of contact for customer support inquiries, enhancing user experience and acting as a subject matter expert for Gusto's core products. This role involves guiding customers through product features and providing proactive customer education. The advisor will strategically address and resolve real problems, delivering exceptional customer experiences to uphold trust and loyalty within Gusto's key clientele. The role requires strong communication skills, expertise in payroll and benefits, and the ability to work with AI-assisted tools.

Key ResponsibilitiesAI-extracted

  • 1
    Build trust and partnership with customers via inbound and outbound communication channels.
  • 2
    Serve as a dedicated advisor, offering expert support for payroll and benefits inquiries.
  • 3
    Proactively engage with customers to understand their business needs and support preferences.
  • 4
    Identify and address churn risks with strategic solutions to enhance customer retention.
  • 5
    Collaborate cross-functionally to resolve points of friction and address customer concerns.
  • 6
    Utilize critical thinking and problem-solving skills to deliver customer-centric solutions.

RequirementsAI-extracted

  • 6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.
  • Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.
  • Strong communication skills, with experience in synthesizing complex subjects for various audiences.
  • Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.
  • Ability to manage and prioritize multiple high-priority resolutions effectively.
  • Demonstrated AI fluency in customer-facing roles with examples of efficiency and quality gains.

Perks & BenefitsAI-extracted

Typically: Competitive base pay
Typically: Comprehensive health insurance
Typically: 401(k) or retirement plan
Typically: Paid time off and holidays
Typically: Equity (RSUs) as part of the total rewards package
Typically: Opportunities for career growth and professional development

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

LY

Analytics Lead, Market Insights

lyftSan Francisco, CA
View
RE

Acquisition Account Manager, Mid-Market (Southern Europe)

redditAmsterdam, North Holland
View
RE

Client Account Manager, Mid-Market Sales (Acquisitions)

redditToronto, Ontario
View