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About This RoleAI processing…
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
Key Responsibilities
- 1Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey—from discovery to onboarding.
- 2Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their needs.
- 3Support customers through the onboarding process to ensure a smooth and successful start.
- 4Demonstrate strong product knowledge and a commitment to ethical, customer-first selling.
- 5Maintain accurate notes and pipeline details in Salesforce to ensure excellent follow-through.
Requirements
- 1–3 years of experience in a sales or customer service role.
- Experience working in high-volume environments that include inbound and outbound calling.
- Proven success achieving or exceeding goals and maintaining strong customer relationships.
- A passion for consultative, solution-oriented selling and helping small businesses succeed.
- Comfortable using Salesforce or similar CRM systems.
Perks & Benefits
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