Future Opportunities: Payroll and Taxes Customer Care Advocate

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Provide exceptional customer service via email, chat, and live phone shifts to resolve customer inquiries
• 2
  Stay up-to-date with the latest products and features, communicating updates to customers in an informative and delightful way
• 3
  Thrive in a fast-paced environment, adapting to changes and solving customer issues
• 4
  Collaborate with fellow advocates and cross-functional teams to influence product development
• 5
  Deliver exceptional customer experience to build trust and loyalty to Gusto

RequirementsAI-extracted

• Minimum 1+ years of experience in the payroll industry with a foundational understanding of taxes, compliance, filings, and wage laws
• At least 2 years of experience in a customer-facing role, ideally within a contact center, accounting, payroll, taxes, or benefits environment
• Customer-focused with strong problem-solving and communication skills
• Detail-oriented with a strong affinity for working with numbers
• Tech-savvy with proficiency in GSuite and Mac, and familiarity with Salesforce, JIRA, and Slack

Perks & BenefitsAI-extracted