Global Head of Technical Scale and Strategy (Field Engineering)

About This RoleAI processing…

Key Responsibilities

• 1
  Technical Leadership & Centralized Functions : Lead and operate core technical and centralized functions across Field Engineering, ensuring they scale effectively and support the broader organization.
• 2
  Future Operating Models : Define, design, and test innovative operating models for the organization, deciding where to centralize, where to push accountability to BUs, and which initiatives to pilot.
• 3
  Strategic Planning & Execution : Partner with the SVP and leadership team to set long-term organizational strategy, drive critical initiatives, and ensure cross-functional alignment.
• 4
  AI-Driven Productivity & Innovation : Enable a builder-first, AI-first culture by identifying opportunities to leverage AI, tooling, and automation to improve productivity and impact across the org.
• 5
  Cross-Functional Influence : Collaborate with Product, Sales, Finance, People, and other teams to ensure strategic initiatives are executed effectively and priorities are aligned.
• 6
  Organizational Insight & Experimentation : Use data, experience, and technical expertise to identify bottlenecks, test new approaches, and recommend solutions that optimize performance and growth.
• 7
  Change Leadership & Communication : Drive adoption of new models, processes, and initiatives while ensuring clarity, engagement, and alignment across leaders and teams.

Requirements

• Deep technical understanding of field engineering organizations, enterprise solutions, and technology strategy, with the ability to assess and evolve end-to-end Field Engineering models.
• 10+ years of experience in strategy, business operations, or technical leadership in high-growth technology companies.
• Proven ability to define strategy and execute at scale in complex, technical organizations.
• Experience running centralized technical or operational functions and influencing distributed teams.
• Strong perspectives on leveraging AI, automation, and tooling to drive productivity, improve decision-making, and enable a builder-first culture.
• Ability to envision the future of a global Field Engineering organization—including operating models, career ladders, team structures, and cross-functional alignment—and design practical pathways to get there.
• Exceptional cross-functional collaboration and influence skills; comfortable working across Product, Sales, Finance, People, and technical teams.
• Strong analytical, problem-solving, and experimental mindset; comfortable testing new approaches and iterating based on data and outcomes.
• Excellent communication and presentation skills with both internal leaders and external partners.
• Comfortable operating in ambiguity, balancing innovation with operational rigor, and driving accountability across large, complex organizations.

Perks & BenefitsTypical for this role