Global Operations Specialist

flexport· 98 open roles

Location TBD On-siteFull-time2 weeks ago

Salaryest.

$50,000 - $80,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Key Responsibilities

1
Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination
2
Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators ( KPIs ) and Service-level Agreements ( SLAs ) in-line with productivity goals.
3
That’s why it’s our mission to make global commerce so easy there will be more of it.
4
Help our customers improve their global supply chains The Opportunity: The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it.
5
In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals.
6
Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission.
7
You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

Requirements

Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base. You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved
Fluency in English, both written and verbal
Strong attention to detail in a high-energy, fast-paced environment
The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

Perks & Benefits

The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. You will be based out of Flexport’s first operations center wholly dedicated to providing the best experience for Flexport’s customers.

You have the ability to troubleshoot and handle challenging customer issues and can successfully de-escalate or escalate issues until they are fully resolved Fluency in English, both written and verbal Strong attention to detail in a high-energy, fast-paced environment The ability to work flexible hours: this role requires working variable hours to match when customers need us most.