Global Security Operations Center Operator

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Monitor various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
• 2
  Support access control and visitor management processes, manage security-related calls for service, and provide general guidance to employees, vendors, and guests
• 3
  Perform incident management, including assessing and triaging events and incidents to determine their impact to operations, dispatching and coordinating response with emergency response personnel, and communicating effectively on emerging incidents
• 4
  Maintain awareness of business travelers and personnel accessing Twilio facilities, review travel requests to elevated risk locations, and assist travelers through the approval process
• 5
  Partner with local site security teams to escalate and dispatch resources for incident and alarm response, and participate in post-incident reviews to document and implement corrective action and improvements to future response

RequirementsAI-extracted

• 3+ years of experience in a GSOC working environment
• Experience with physical safety and security technology, systems, travel safety, and mass notification tools
• Strong critical thinking and problem-solving skills, and ability to prioritize tasks in a fast-paced environment
• Ability to stay calm, professional, and think clearly in high-stress situations, and communicate clearly and concisely, both verbally and in writing
• Typically: proficiency in Google Suite and ability to work independently and as part of a team

Perks & BenefitsAI-extracted