Global Senior Customs Associate

About This RoleAI processing…

Key Responsibilities

• 1
  Own complex entry filing: Handle a high-volume, high-accuracy workload by filing moderately complex entries end-to-end, including entries with unique procedures, detailed PGA requirements, and non-standard processes while maintaining strict accuracy standards.
• 2
  Serve as account lead: Be the first point of contact for your assigned book of business or paired accounts, responding to demand inquiries, resolving escalations, and fostering strong, trusted relationships with clients and logistics partners.
• 3
  Keep the queue running: Resolve errors daily, troubleshoot entry rejections and exceptions, identify missing information, keep the entire queue moving efficiently, and help junior team members work through their own issues.
• 4
  Drive compliance and accuracy: Use authoritative sources to navigate regulatory requirements, update and create complex SOPs with proper citations, and explain compliance issues clearly to clients and internal stakeholders.
• 5
  Support client success: Facilitate smooth client onboarding, lead on-site QBRs, and create customized reporting to provide clients and internal stakeholders with actionable insights.
• 6
  Develop the team around you: Contribute to team development by helping train new employees, providing ongoing training on client procedures and SOPs, and overseeing work queue distribution at the direction of the manager.
• 7
  Contribute to Flexport’s growth: Submit tickets to and work directly with engineering and product teams on BRDs, testing, and quality feedback, answer CBP inquiries and coordinate with the compliance team as needed, and support broader customs organization initiatives as assigned.

Requirements

• Are operationally proficient end-to-end: You can file and troubleshoot moderately complex entries independently, cite authoritative customs sources, update SOPs, run reports, and explain entry concepts clearly to clients and teammates.
• If you’re ready to deepen your expertise, expand your impact, and grow into a thought leader in customs brokerage, this is your next step.
• By submitting your application, you are agreeing to our use and processing of your data as required.

Perks & BenefitsTypical for this role