Gusto Pro Core, Junior Account Manager

gusto· 35 open roles

Remote RemoteFull-timeYesterday

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

Yesterday

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About This RoleAI processing…

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Key Responsibilities

1
Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day
2
Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on
3
Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients
4
Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro
5
Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm.
6
Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients
7
Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations
8
Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
9
Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
10
Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization

Requirements

2+ years experience in a sales role. Experience managing existing customer accounts is a plus.
An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success
Previous experience with making high volume outbound dials and/or prospecting leads
Previous Salesforce experience
Track record of consistently meeting or exceeding targets and a desire to enhance your craft

Perks & Benefits

An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success

We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.

In addition to full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools.