Head of Trust & Pay

About This RoleAI processing…

Key Responsibilities

• 1
  Strategic Leadership & Execution Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives
• 2
  Drive initiatives with multi-million dollar impact on ride volume, margin improvement, and cost efficiency
• 3
  Make strategic tradeoffs between growth opportunities, fraud prevention, platform investments, and business-as-usual operations
• 4
  Partner with senior leadership across the company to align priorities and secure resources for critical initiatives
• 5
  Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations
• 6
  Build a high-performing culture focused on customer impact, technical excellence, and data-driven decision making
• 7
  Provide coaching and mentorship to team leads and senior individual contributors across disciplines
• 8
  Foster collaboration across functions and create clarity around roles, responsibilities, and decision-making
• 9
  Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth
• 10
  Lead efforts to minimize fraud losses and unauthorized activity while maintaining seamless customer experiences
• 11
  Manage platform costs and optimize payment processing economics
• 12
  Reduce support volume and customer pain points through proactive platform improvements
• 13
  Strengthen payment infrastructure to support domestic growth and international expansion
• 14
  Enhance fraud detection and prevention capabilities to stay ahead of evolving threats
• 15
  Build reusable platform services that accelerate partner integrations and new product development
• 16
  Ensure platform reliability, security, compliance, and scalability as transaction volumes grow
• 17
  Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys
• 18
  Work with Legal, Compliance, Risk, and Finance on regulatory requirements and risk management
• 19
  Partner with Customer Support and Operations teams to identify and resolve systemic issues
• 20
  Manage relationships with external partners including payment processors, fraud vendors, and financial service providers
• 21
  Establish clear metrics, goals, and accountability frameworks to track progress and impact
• 22
  Manage resource allocation across growth initiatives, platform investments, and support commitments
• 23
  Drive operational reviews and continuously improve team processes and delivery velocity
• 24
  Balance multiple competing priorities and communicate tradeoffs transparently

Requirements

• Required Qualifications 13+ years of relevant experience with at least 5 years in senior leadership roles managing cross-functional teams (>100 people)
• Proven track record leading organizations that include engineering, product, and data science functions
• Deep expertise in at least two of: payments/fintech, identity/authentication, fraud prevention, or consumer platforms
• Strong business acumen with demonstrated ability to drive measurable outcomes (revenue growth, cost savings, conversion improvements)
• Experience managing complex initiatives with significant dependencies across multiple teams
• Technical background with ability to engage on system design, architecture, and technical tradeoffs
• Excellent communication and influencing skills with ability to build consensus among diverse stakeholders
• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
• Experience in marketplace, e-commerce, or two-sided platform businesses
• Background building payments or financial products for consumer applications
• Track record optimizing customer onboarding, conversion funnels, and authentication flows
• Experience with fraud prevention strategies and balancing security with user experience
• International or multi-regional platform experience
• Knowledge of payment network economics and cost optimization strategies
• Experience managing analytics and operations functions alongside engineering and product teams

Perks & Benefits