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RE

Help Desk Technician

replit· 8 open roles

Remote RemoteFullTime1 months ago
Salaryest.
$80,000 - $120,000
Experience
Mid
Job Type
FullTime
Posted
1 months ago
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About This Role

Help Desk Technician provides onsite technical support for end users in a primarily Apple macOS environment, troubleshooting hardware, software, and peripheral issues, and contributing to maintaining a secure, standardized, and scalable endpoint environment.

Key ResponsibilitiesAI-extracted

  • 1
    Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
  • 2
    Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
  • 3
    Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
  • 4
    Perform new hire onboarding and offboarding including system provisioning, asset assignment, access setup, and equipment recovery
  • 5
    Configure, deploy, and maintain end-user technology including monitors, keyboards, and network connectivity
  • 6
    Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational

RequirementsAI-extracted

  • 1+ years of experience in IT support
  • Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
  • Experience supporting Google Workspace administration and end-user troubleshooting
  • Familiarity with endpoint management/MDM platforms (Kandji preferred)
  • Understanding of identity and access management concepts such as MFA and SSO
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

Perks & BenefitsAI-extracted

Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision, and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)

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