Implementation Specialist - Caper (Contractor)

About This RoleAI processing…

Key Responsibilities

• 1
  Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
• 2
  Assist with cart setup, staging, and validation to ensure readiness for customer use
• 3
  Execute key in-store tasks aligned to deployment timelines and checklists
• 4
  Provide on-site support during launch to troubleshoot issues in real time
• 5
  Assist customers and store teams with Caper Cart usage as needed
• 6
  Reinforce best practices to drive early adoption and smooth customer experience
• 7
  Support Implementation team by reinforcing training with store associates
• 8
  Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
• 9
  Assist with “train-the-trainer” execution where applicable
• 10
  Maintain cart readiness, including charging, cleanliness, and proper placement
• 11
  Identify and escalate issues related to hardware, software, or store operations
• 12
  Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement
• 13
  Partner with Implementation Managers and Ops Leads to execute deployment plans
• 14
  Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
• 15
  Adapt to evolving deployment strategies and support continuous improvement efforts

Requirements

• You are hands-on, detail-oriented, and thrive in fast-paced environments
• You are comfortable working independently while staying aligned with a broader team
• Experience in retail, field operations, or customer-facing roles
• Familiarity with training or onboarding store teams
• Prior experience in contractor or field-based roles
• Overview Instacart is seeking a reliable and execution-focused On-the-Ground Specialist to support Caper Cart deployments across retail partners.

Perks & BenefitsTypical for this role