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IT operations analyst

watershed· 41 open roles

Location TBD On-siteFullTime4 weeks ago
Salary
Undisclosed
Experience
Mid
Job Type
FullTime
Posted
4 weeks ago
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About This Role

Watershed is seeking an experienced IT operations analyst to manage and improve systems supporting the growing business, with a focus on automation, security, and employee experience. The role is based in the London office and will involve partnering with the global IT team. The ideal candidate will have strong troubleshooting skills, experience with modern SaaS tools, and a customer-obsessed mindset. The company offers a dynamic work environment with opportunities for growth and professional development.

Key ResponsibilitiesAI-extracted

  • 1
    Serve as the primary on-site IT point of contact for the London office, providing high-touch support
  • 2
    Own employee onboarding and offboarding for the EMEA region, including provisioning accounts and staging devices
  • 3
    Manage device lifecycle and asset management for the London-based fleet
  • 4
    Troubleshoot issues across macOS, SaaS applications, identity and access, networking, and A/V systems
  • 5
    Use AI and agent-based tooling to streamline IT operations and build self-service experiences for employees

RequirementsAI-extracted

  • Typically: 2+ years of hands-on IT support or IT operations experience
  • Strong troubleshooting skills with macOS environments and modern MDM tooling
  • Fluency across a modern SaaS stack, including Google Workspace, Slack, and Notion
  • Working knowledge of identity and access management, ideally with Okta
  • Typically: experience supporting conference room A/V and hybrid meeting setups

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: opportunities for professional growth and development
Four-day workweek in the London office
Opportunities to work with cutting-edge AI tools and technologies
Typically: retirement savings plan

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