IT Support Technician II (On-site)

chime· 69 open roles

Location TBD On-siteFull-time3 weeks ago

Salary

$71,909 - $99,824

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

About the role Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth. As an IT Support Technician II (L2) , you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providi

Key Responsibilities

1
You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees.
2
In this role, you can expect to Accountability & Technical Craft Owns Outcomes: Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.

Requirements

Experience: 3+ years of hands-on IT support experience in a corporate environment.
Technical Knowledge: Proficient with end-user device management, account administration, and SaaS troubleshooting.
Execution: Proven ability to resolve moderate-complexity tickets efficiently and manage daily workload independently.
Quality Focus: Demonstrated commitment to following SOPs precisely and owning outcomes.
Communication: Clear written and verbal communication skills.
AV Basics: Experience with basic AV support and maintenance for conference rooms.
Familiarity with ITSM tools like Jira Service Desk and documentation platforms like Confluence.
Experience with the common Chime tech stack administration (e.g., G-Workspace, Slack, Atlassian).
Experience with end-to-end IT infrastructure workflows.
A background in contributing to knowledge base articles and SOPs.

Perks & Benefits

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute

💰 Competitive salary based on experience

✨ 401k match plus great medical, dental, vision, life, and disability benefits

🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

🫂 1% of your time off to support local community organizations of your choice

👟 Annual wellness stipend to use towards eligible wellness related expenses

👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress