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About This RoleAI processing…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Key Responsibilities
- 1Lead day-to-day P2P operations in Zip (inbox approvals, holds management, NetSuite exports, mentions), and own weekly and ad‑hoc payment runs, including pre-run approval chases and payment account troubleshooting.
- 2Oversee invoice processing quality and timeliness; ensure proper coding, PO application, period alignment, and approver routing; escalate blockers and drive on-time payments.
- 3Administer travel and expense policy in Expensify, including managing the reimbursement process, the corporate card program (applications, submissions, limit changes, deactivations), system syncs, and drive employee compliance and funding sufficiency for T&E cards.
- 4Administer the Navan travel program, coordinating with stakeholders to maintain data hygiene and policy alignment.
- 5Own banking-related AP workflows: monthly bank transaction allocations across US/AU/UK/IE entities, account funding and wires, and Airwallex wallet funding cadence and controls.
- 6Drive AP close each month: execute the day-of-close checklist; reconcile AP subledgers (Zip) to the balance sheet (NetSuite) and prepare flux/variance analysis; coordinate accruals and missing billing strings; investigate aging and reconciling items and ensure documentation and sign-offs are completed on time.
- 7Oversee statutory and regulatory deliverables connected to AP, including Form 1099 filings, and support VAT/GST compliance steps with the Tax team as needed.
- 8Monitor and report AP performance metrics (e.g., DPO), and prepare monthly charts and updates for leadership; identify levers to improve working capital while maintaining vendor relationships.
- 9Ensure policy/process documentation is current (AP playbook, SOPs/DTPs, travel and expense policy, company guides); build cross-training coverage and maintain clear ownership across the team.
- 10Proactively manage high-volume stakeholder communications across Slack and email; drive resolution on exceptions, reconfigurations, and coding change requests in coordination with GL and Procurement.
- 11Lead continuous improvement initiatives across AP tools and processes to streamline throughput, enhance controls, and improve stakeholder experience.
Requirements
- 6+ years of progressive AP experience, including 2+ years managing or leading an AP team in a global, multi-entity environment; strong command of P2P workflows and period close requirements.
- Demonstrated experience with AP systems and ecosystem tools such as Zip, NetSuite, Expensify, and Navan; ability to translate business requirements into scalable processes.
- Familiarity with US GAAP and SOX-aligned process design; hands-on with 1099 reporting and year-end cycles; strong reconciliation and variance analysis skills.
- Proven ability to manage payment runs end-to-end, drive timely approvals, and troubleshoot exceptions (e.g., supplier information or payment account), while meeting SLAs for on-time, accurate payments.
- Excellent stakeholder management and communication skills; comfortable partnering with Procurement, Tax, FP&A, Accounting, and Enterprise Systems to improve workflows and data quality.
- Advanced Excel/Sheets skills; data-driven mindset with a track record of improving KPIs such as DPO and invoice cycle times.
- Nice to have: VAT/GST operational experience across IE/UK/AU and prior ownership of related AP workflows in NetSuite, and procure to pay systems such as Coupa or Zip.
Perks & Benefits
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