Manager, Customer Data Services

About This RoleAI processing…

Key Responsibilities

• 1
  Lead and develop a high-performing team. You will coach, grow, and hold a high bar for a team of seven Data Specialists, most of them early in their careers.
• 2
  Own what your team produces. You will own the team’s quality and responsiveness metrics, spot-check work, and build the review habits that keep our output error-free.
• 3
  Coach your team on communication and customer-facing skills. You will review the customer communications, documentation, and presentations your team creates, coaching them on structure, tone, and delivery. When coverage is needed, you will step onto a customer call yourself.
• 4
  Drive day-to-day team operations . You will help the team prioritize work, manage capacity and coverage across a growing book of customers, and remove blockers.
• 5
  Support your team when they’re stuck. You will help Data Specialists think through data problems such as how to make a solution scale, where potential quality risks sit, and when to use certain tools. You will direct them to the right resources when the answer lives elsewhere.
• 6
  Own strategic initiatives that raise the bar. Each quarter you will take on workstreams that improve the quality, efficiency, and value of the team’s work.
• 7
  Lead your team through the AI transition. You will drive adoption and change management as AI reshapes how work gets done.
• 8
  Foster cross-functional collaboration. You will represent your team with Sustainability Advisory, Customer Success, and Project Management leadership on shared initiatives.
• 9
  Be an early leader in our Mexico City office. You will embody and champion Watershed’s operating principles, setting the tone for an inclusive, mission-driven, and high-performance team.

Requirements

• You bring 8+ years of professional experience , including 2+ years of demonstrated success managing a services, operations, or customer-facing team, typically in a consulting environment or within B2B SaaS.
• You are a skilled manager who is motivated by coaching, hiring, and developing people who are early in their careers.
• You are customer-obsessed. You know how to set a high bar for quality delivery and help your team reach it.
• You are a strong operator who loves to get into the details, uses data to make decisions, and builds repeatable systems in high-growth environments.
• You are an excellent communicator and can coach others to be one. You can explain a complex situation simply to a senior audience, and you know how to raise the standard for how a team writes and presents to customers. You are comfortable stepping onto a customer call to cover for someone on your team.
• You are proficient in Excel. You can spot-check the accuracy of work, reconcile totals, and size the risk in a data decision. SQL and Python skills are a bonus.
• You have experience leveraging AI to drive efficiency and amplify impact. You are comfortable leading a team through that kind of change.
• You thrive in a high-growth, fast-paced environment. You bring an ownership mentality, curiosity, and a bias to action in everything that you do.
• You are fluent in written and verbal English.

Perks & Benefits