Manager, Fraud Operations

twilio· 41 open roles

Remote RemoteFull-time3 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

Key Responsibilities

1
Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
2
Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
3
Act as the point of contact for high value customer incidents
4
Coach and mentor your team on fraud best practices, ensuring quality decisions are made
5
Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

Requirements

You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.
2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.
Willingness to work a non-traditional schedule; weekends and holidays may be required
Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders

Perks & Benefits

What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.