Manager, Sales Support Specialists

twilio· 175 open roles

Remote RemoteFull-time2 weeks ago

Salaryest.

£80,000 - £120,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Key Responsibilities

1
Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
2
Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
3
Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
4
Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
5
Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Requirements

5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
2+ years of direct people management experience with a focus on coaching and professional development.
Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
Experience managing remote or distributed teams across EMEA and/or APJ.
Proficiency in Spanish, French, German is a plus but not required.
Direct Sales experience as an Account Executive, or equivalent.

Perks & Benefits

2+ years of direct people management experience with a focus on coaching and professional development.

We are always looking for people who will bring something new to the table! *Required: 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment. 2+ years of direct people management experience with a focus on coaching and professional development.

What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.