Manager, Scaled Relationship Management (EMEA)

About This RoleAI processing…

Key Responsibilities

• 1
  Lead and Develop a High-Performing Team: Build and lead a team of EMEA Scaled Relationship Managers, coaching them to provide world-class service and grow revenue through renewals, cross-sells, and up-sells
• 2
  Drive operational Excellence at Scale: Innovate on processes and playbooks to manage a high volume of accounts efficiently. You will define the operating cadence, look for opportunities to better serve this customer segment, and ensure the team can execute flawlessly on scaled GTM motions
• 3
  Strategic Planning: Translate high-level strategy into actionable goals for the scaled segment, focusing on territory plans that maximize impact across a large customer base
• 4
  Forecasting and Accountability: Drive accuracy in revenue forecasting and team performance metrics, ensuring the team consistently meets or exceeds growth targets

Requirements

• 5+ years of experience in achieving and exceeding individual contributor goals in a revenue owning and closing role within a Saas or AI organisation.
• At least 1 year of experience managing a team of individual contributors.
• A strong operational mindset with a proven track record of designing and implementing scalable processes for high-volume environments.
• Passion for coaching and developing people, with the ability to lead a team through a high-growth, fluid environment.
• Able to combine great people intuition, business judgment and discretion in decision-making.
• The ability to handle multiple projects and competing priorities (ability to make trade-offs effectively) and adapt rapidly to a fluid, high-growth environment.
• Excellent written and verbal communication skills, suitable for engaging with executives, internal stakeholders, and a broad customer base.
• Familiarity with Command of the Message and MEDDPICC (or similar sales methodology).
• Genuine excitement for AI and its transformative potential in customer service.

Perks & Benefits