Manager, Technical Solutions

About This RoleAI processing…

Key Responsibilities

• 1
  Lead, coach, and develop a team of Technical Solutions Managers, providing strategic direction, clear expectations, feedback, and opportunities for professional growth
• 2
  Set the operating model for Signals & Commerce across strategic customer engagements, reactive technical support, and product excellence
• 3
  Serve as a hands-on subject matter expert in ads signals and measurement and guide the team through complex implementation, integration, and signal-quality scenarios
• 4
  Personally engage in the highest-complexity advertiser and partner situations, reviewing technical approaches and helping the team diagnose event delivery, schema, parameter, deduplication, metadata, and signal-health issues
• 5
  Oversee technical discovery, architecture discussions, Pixel/CAPI integrations, product testings, and ongoing signal and catalog health reviews
• 6
  Lead advanced investigations and issue reproductions, distinguish implementation issues from product defects, and ensure accurate, timely resolution against service-level targets
• 7
  Translate recurring customer and technical patterns into clear, evidence-based feedback for Product and Engineering, including reproducible examples, impact assessment, and recommendations for scalable solutions
• 8
  Partner with Sales, Product, Engineering, and other XFN leaders to remove technical obstacles, improve launch readiness, and influence product, documentation, tooling, and GTM strategy
• 9
  Build scalable playbooks, training, escalation paths, and quality standards so team members can support foundational needs across Signals and Commerce while SMEs remain multipliers for complex scenarios
• 10
  Use customer and operational data to report on implementation success, signal and shopping health, time to technical outcome, SLA attainment, resolution quality, and team efficiency to leadership

Requirements

• 8+ years of experience in technical solutions, technical support, implementation consulting, ad tech, measurement, or a similar technical customer-facing role
• 3+ years in a people management role leading technical individual contributors
• Deep, hands-on subject matter expertise in ads signals and measurement, with particular depth in Pixel and Conversions API (CAPI) implementation, configuration, debugging, and optimization
• Demonstrated experience with event design and mapping, parameter and metadata quality, deduplication, signal health diagnostics, browser/server-side measurement, and resolving discrepancies between systems
• Experience leading or directly contributing to complex advertiser implementations and technical integrations, including CDP partners, asset management / Pixel sharing, Events Manager, app or shopping signals, and related measurement workflows
• Strong technical troubleshooting and data-analysis skills, including the ability to form hypotheses, reproduce issues, interpret logs or diagnostic outputs, assess customer impact, and separate implementation gaps from product behavior or defects
• Proven ability to set technical direction while managing and developing people, including establishing SME ownership, building capability matrices, coaching through complex cases, and scaling knowledge across a team
• Strong cross-functional collaboration and influence skills, with a track record of partnering effectively with Product, Engineering, Sales, and customer-facing teams
• Experience creating playbooks, enablement, operational processes, or tooling that improve implementation quality, team capacity, and customer outcomes
• Experience with data and reporting tools (e.g., Hex, Tableau, Looker) and comfort using metrics to manage operational and technical performance
• Excellent verbal and written communication skills, including the ability to explain complex measurement concepts to both technical and non-technical audiences
• BA / BS degree

Perks & Benefits