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Mid-Market Account Manager

replit· 25 open roles

Remote RemoteFullTime1 weeks ago
Salaryest.
$80,000 - $140,000
Experience
Mid
Job Type
FullTime
Posted
1 weeks ago
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About This Role

Replit is seeking a Mid-Market Account Manager to drive customer retention, expansion, and success. The ideal candidate has strong communication skills and experience in Customer Success or Account Management in SaaS, particularly with a technical background. This role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. The Mid-Market Account Manager will serve as the primary relationship owner for assigned customers, ensuring high satisfaction and retention. The role is full-time and can be held from the NYC office with an in-office requirement.

Key ResponsibilitiesAI-extracted

  • 1
    Serve as the primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention
  • 2
    Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
  • 3
    Lead onboarding programs that accelerate customer time-to-value and platform adoption
  • 4
    Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
  • 5
    Maintain accurate customer health scores and renewal forecasting data in Replit's CRM
  • 6
    Gather and communicate valuable customer feedback, championing their interests within Replit

RequirementsAI-extracted

  • 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • Proven track record of meeting or exceeding renewal and expansion revenue targets
  • Experience managing customer relationships from onboarding through renewal and expansion
  • Proficiency in using CRM systems and customer success tools
  • Typically: Strong problem-solving skills and consultative approach to customer challenges

Perks & BenefitsAI-extracted

Competitive Salary & Equity
401(k) Program with a 4% match
Health, Dental, Vision and Life Insurance
Paid Parental, Medical, Caregiver Leave
Typically: Flexible Time Off
Typically: Opportunities for professional growth and development

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