Ocean Operations Associate

About This RoleAI processing…

Key Responsibilities

• 1
  To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• 2
  To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• 3
  To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• 4
  To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
• 5
  To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
• 6
  To analyze operational data and provide reports to management with actionable insights.

Requirements

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)
• Professional proficiency in English is required; Mandarin language skills are an advantage
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage
• High attention to detail and accuracy in documentation, billing, and data entry
• Effective communication and interpersonal abilities
• A proactive, organized team player who thrives in a fast-paced, collaborative environment

Perks & Benefits