Ocean Operations Specialist

About This RoleAI processing…

Key Responsibilities

• 1
  Execute booking and documentation processes with clients /carriers
• 2
  Timely shipment troubleshooting and exception escalation / handling
• 3
  Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• 4
  Plan and execute special freight operations (i.e. DG, reefer, etc).
• 5
  Assist Associate on new business/process implementation, new projects and new tasks.
• 6
  Support internal and external clients to make the best decision with your expertise;
• 7
  Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• 8
  Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• 9
  Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.
• 10
  Bridge the gap between data and the business — you won't just hand off a dashboard and disappear. You'll translate complex data into clear insights for operations and commercial stakeholders, and write documentation that makes your work stick.
• 11
  Desire to “build a better machine” and get irritated when things aren’t optimal
• 12
  Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• 13
  Strategic vision and ground floor execution
• 14
  Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• 15
  Excellent communication, interpersonal and organizational skills
• 16
  A client service mindset; you are obsessed with client and squad happiness
• 17
  Next-level attention to detail
• 18
  Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• 19
  Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

Requirements

• Support internal and external clients to make the best decision with your expertise;
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered)
• Fluent in English and Bahasa Indonesia (Written & Spoken)
• A client service mindset; you are obsessed with client and squad happiness
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.
• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations.
• As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business.
• Support internal and external clients to make the best decision with your expertise; Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company.
• You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.
• Future tracks this role could lead to: Procurement or other expert roles requiring deep expertise in a specific area of supply chain management.
• By submitting your application, you are agreeing to our use and processing of your data as required.

Perks & BenefitsTypical for this role