Operations Manager

About This RoleAI processing…

Key Responsibilities

• 1
  Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.
• 2
  Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.
• 3
  Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
• 4
  Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
• 5
  Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
• 6
  Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.
• 7
  Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

Requirements

• 10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.
• Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).
• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.
• The ability to pivot between strategic vision and tactical execution.
• Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
• Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

Perks & BenefitsTypical for this role