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About This RoleAI processing…
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Key Responsibilities
- 1Partner with the HRBP team supporting our R&D function to support program roll-outs and on-going process execution
- 2Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
- 3Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
- 4Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
- 5Support HR Leader on ad hoc projects
- 6Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
- 7Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
- 8Program Management- maintaining the annual program calendar of events
- 9Maintain confidentiality of core HR data and projects
Requirements
- Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)
- 3+ years experience in an HR role partnering with an R&D org.
- You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
- Proficiency with HR systems, such as Workday and ServiceNow
- Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.
- Required: 3+ years experience in an HR role partnering with an R&D org.
- Keen to continue learning and developing their skill set, having a growth mindset Strong ability to identify process gaps and improvement opportunities Desired: Proficiency with HR systems, such as Workday and ServiceNow Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Perks & Benefits
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