Principal Product Designer. - Atlanta
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About This Role
PagerDuty is seeking a Principal Product Designer to lead design strategy for their AI and Automation team, defining the vision and execution for how AI agents and automation workflows are experienced across the PagerDuty Operations Cloud. The ideal candidate has deep expertise in AI/ML product design and a track record of leading design for complex technical products. This role is expected to come into the Atlanta office 2 days a week. The Principal Product Designer will pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation. The role is part of a hybrid work model with offices in 8 major cities. The company values diversity, customer focus, and innovation.
Key ResponsibilitiesAI-extracted
- 1Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
- 2Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive user experiences
- 3Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
- 4Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
- 5Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
RequirementsAI-extracted
- 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
- 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
- Demonstrated experience leading design strategy and influencing product direction
- Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
- Typically: Strong understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
Perks & BenefitsAI-extracted
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