Product Designer, Disputes

About This RoleAI processing…

Key Responsibilities

• 1
  Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up.
• 2
  Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support.
• 3
  Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency.
• 4
  Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
• 5
  Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time.
• 6
  Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work.
• 7
  Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org.

Requirements

• A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments.
• Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution.
• The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience.
• A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows.
• Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs.
• Comfort working in technically and operationally complex domains where policy, process, and product intersect.
• Experience at a larger company is a plus.
• Nice to have: experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments.

Perks & Benefits