SU

Product Manager | Core (m/f/d)

Superchat

Location TBD On-siteFull-time56 years ago
Salaryest.
€60,000 - €90,000
Experience
Mid
Job Type
Full-time
Posted
56 years ago
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About This RoleAI processing…

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day . We started as a unified i

Key Responsibilities

  • 1
    Own the inbox, channels, and workflows end-to-end: discovery, spec, build, launch, measure
  • 2
    Stay close to customers every week, in direct calls, by talking to CS and support, and by digging into the data yourself
  • 3
    Embed with 4 to 6 engineers and 1 designer, set the metric, and own whether it moves
  • 4
    Ship features that are simple enough for customers to set up themselves
  • 5
    Own quality. Engineers test as they build, you give the final go before anything ships
  • 6
    Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
  • 7
    Work across squads with the AI and Integrations PMs on the surfaces that touch each other

Requirements

  • A track record of shipping things people actually use
  • Exceptional product and operational judgement
  • World-class product taste
  • Shameless customer obsession
  • Extreme clarity in writing and thinking
  • Speed without sloppiness
  • Low ego and a builder's instinct

Perks & Benefits

Modern Berlin office in Prenzlauer Berg
Direct work with the founders and a real seat at the product table
A team that ships fast and doesn't drown in process
26 days of paid vacation, plus 2 extra days off for Christmas and New Year's Eve
Annual personal development budget for conferences, courses, books, or coaching
Regular team events and the kind of culture that makes you want to be in the office

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