SU

Product Manager | Integrations (m/f/d)

Superchat

Location TBD On-siteFull-time56 years ago
Salaryest.
€60,000 - €120,000
Experience
Mid
Job Type
Full-time
Posted
56 years ago
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About This RoleAI processing…

At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every s

Key Responsibilities

  • 1
    Own integrations, the public API, and webhooks end-to-end: strategy, spec, build, launch, measure
  • 2
    Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM, agent to appointment, agent to handover, agent to custom workflow
  • 3
    Stay close to customers and partners every week, in direct calls, by talking to CS, sales, and BD, and by digging into the data yourself
  • 4
    Embed with 4 to 6 engineers, set the metric, and own whether it moves
  • 5
    Treat the public API and webhooks as a product, with proper DX, docs, and a real roadmap
  • 6
    Make integration setup something a customer completes in minutes, alone, without a CSM walking them through it
  • 7
    Own quality. Engineers test as they build, you give the final go before anything ships
  • 8
    Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
  • 9
    Work across squads with the AI and Core PMs on the surfaces that touch each other

Requirements

  • A track record of shipping things people actually use
  • Engineering background or strong hands-on coding experience
  • Exceptional product and operational judgement
  • Fluent in OAuth, webhooks, rate limits, retries, and API versioning. Tool-calling and function-calling patterns a strong plus
  • Shameless customer obsession
  • Extreme clarity in writing and thinking
  • Speed without sloppiness
  • Low ego and a builder's instinct

Perks & Benefits

Competitive salary and meaningful VSOP at a profitable, growing company
Modern Berlin office in Prenzlauer Berg
Direct work with the founders and a real seat at the product table
A team that ships fast and doesn't drown in process
26 days of paid vacation, plus 2 extra days off for Christmas and New Year's Eve
Annual personal development budget for conferences, courses, books, or coaching
Regular team events, off-sites, and the kind of culture that makes you want to be in the office

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