Product Manager | Integrations (m/f/d)
Superchat
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About This RoleAI processing…
At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every s
Key Responsibilities
- 1Own integrations, the public API, and webhooks end-to-end: strategy, spec, build, launch, measure
- 2Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM, agent to appointment, agent to handover, agent to custom workflow
- 3Stay close to customers and partners every week, in direct calls, by talking to CS, sales, and BD, and by digging into the data yourself
- 4Embed with 4 to 6 engineers, set the metric, and own whether it moves
- 5Treat the public API and webhooks as a product, with proper DX, docs, and a real roadmap
- 6Make integration setup something a customer completes in minutes, alone, without a CSM walking them through it
- 7Own quality. Engineers test as they build, you give the final go before anything ships
- 8Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
- 9Work across squads with the AI and Core PMs on the surfaces that touch each other
Requirements
- A track record of shipping things people actually use
- Engineering background or strong hands-on coding experience
- Exceptional product and operational judgement
- Fluent in OAuth, webhooks, rate limits, retries, and API versioning. Tool-calling and function-calling patterns a strong plus
- Shameless customer obsession
- Extreme clarity in writing and thinking
- Speed without sloppiness
- Low ego and a builder's instinct
Perks & Benefits
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