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Product Support Specialist, Eastern/Central Time

linear· 25 open roles

Remote RemoteFullTime2 weeks ago
Salaryest.
$60,000 - $90,000
Experience
Mid
Job Type
FullTime
Posted
2 weeks ago
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About This Role

Linear is seeking a Product Support Specialist to provide end-to-end customer support, surface customer feedback, and contribute to technical documentation. The role is remote and open to candidates in the U.S. and Canada Eastern or Central time zones. The ideal candidate is passionate about technology, has excellent communication skills, and experience working with technical users. The specialist will work closely with the engineering team to resolve customer issues and improve the support experience.

Key ResponsibilitiesAI-extracted

  • 1
    Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • 2
    Investigate and resolve inbound customer issues reported through various communication channels
  • 3
    Partner with the engineering team to document and reproduce bugs
  • 4
    Surface trends and insights from customer feedback to inform product choices
  • 5
    Lead select strategic projects to improve the support experience and product operations

RequirementsAI-extracted

  • Passion about technology, quality, and Linear's mission
  • Excellent communication and customer service skills and experience working with a technical user base
  • Ability to adapt communication approach to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups
  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus

Perks & BenefitsAI-extracted

Competitive salary and equity
Employee-friendly equity terms
Daily meal and coffee stipend
Paid co-working space or desk
Health coverage
5 weeks paid vacation, plus local statutory holidays
Typically: opportunities for professional growth and development in a remote-first company

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