LocalJobsHQ LogoLocalJobsHQ
LI

Product Support Specialist, Pacific/Mountain Time

linear· 25 open roles

Remote RemoteFullTime2 weeks ago
Salaryest.
$80,000 - $120,000
Experience
Mid
Job Type
FullTime
Posted
2 weeks ago
Apply Now

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

Linear is seeking a Product Support Specialist to provide end-to-end customer support, surface customer feedback, and contribute to technical documentation. The role involves working with a technical customer community and collaborating with the engineering team. This position is remote and open to candidates based in the U.S. or Canada Pacific or Mountain Time. The ideal candidate is passionate about technology, has excellent communication skills, and experience working with technical users.

Key ResponsibilitiesAI-extracted

  • 1
    Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • 2
    Investigate and resolve inbound customer issues reported through various communication channels
  • 3
    Partner with the engineering team to document and reproduce bugs
  • 4
    Surface trends and insights from customer feedback to inform product choices
  • 5
    Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

RequirementsAI-extracted

  • Passion about technology, quality, and Linear's mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base
  • Ability to adapt communication approach to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups
  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus

Perks & BenefitsAI-extracted

Competitive salary and equity
Employee-friendly equity terms
Daily meal and coffee stipend
Paid co-working space or desk
Health coverage
5 weeks paid vacation, plus local statutory holidays
Typically: opportunities for professional growth and development
Typically: flexible working hours and remote work arrangements

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

RE

Client Account Manager, Large Customer Sales (Tech)

redditRemote
View
RE

Analytics Engineer

redditRemote
View
RE

Analytics Engineer

redditToronto, Ontario
View