Program Manager, Community (Contract)

About This RoleAI processing…

Key ResponsibilitiesTypical for this role

• 1
  Drive day-to-day execution of the work outlined in this role
• 2
  Collaborate with cross-functional partners to deliver outcomes
• 3
  Communicate progress, blockers, and decisions clearly
• 4
  Continuously improve how the team operates

Requirements

• 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
• Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
• An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.
• Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
• Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
• Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
• Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

Perks & Benefits