Senior Account Manager

flexport· 98 open roles

Location TBD On-siteFull-time2 weeks ago

Salaryest.

€80,000 - €140,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Key Responsibilities

1
Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
2
Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
3
Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
4
Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
5
Lead and actively participate in client onboarding and creating standard operating procedures.
6
Scope and guide the implementation stages and timelines for new opportunities and clients.
7
Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
8
Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
9
Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
10
Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
11
Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
12
Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
13
Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
14
You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
15
Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

Requirements

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
5+ years of experience in supply chain operations, sales/account management or a client facing role.
2+ years experience in logistics, freight forwarding, or supply chain.
Proven track record of (cross) selling a product.
Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.
By submitting your application, you are agreeing to our use and processing of your data as required.

Perks & Benefits

An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment

22 vacation days, additionally paid permits and time off, canceled holidays and ROL

Lunches compensation up to 12 euros / days

Health Insurance & Life insurance

Statutory pension contributions

Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members

Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success

Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.