Senior Delivery Success Manager

okta· 426 open roles

Location TBD On-siteFull-time2 weeks ago

Salary

CA$103,000 - CA$140,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Key Responsibilities

1
Develop delivery capability across the assigned partner portfolio.
2
Guide partners through the Service Delivery Partner maturity model.
3
Identify specialization gaps and recommend enablement paths.
4
Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
5
Encourage partner certification and skill development.
6
Review and validate partner go-live submissions.
7
Classify deployments according to Standard, Advanced, and Strategic complexity levels.
8
Ensure deployments meet Okta delivery standards.
9
Capture delivery feedback from Professional Services and customers.
10
Serve as the delivery advisor for sales teams when identifying partners for deployments.
11
Recommend partners based on capability, specialization, and deployment complexity.
12
Assist in identifying partners capable of supporting complex customer architectures.
13
Track ecosystem capability trends across assigned partners.
14
Identify gaps in partner expertise or geographic coverage.
15
Provide recommendations for partner enablement and recruitment.
16
Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
17
Partner closely with Alliances to support relationship management and service delivery partner recruitment.
18
Drive and track partner adoption to post-sales enablement.

Requirements

Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
Familiar with open-source tools and development practices.
Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
Familiar with AI GPTs

Perks & Benefits

In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.