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Senior Director, Customer Success

webflow· 22 open roles

Remote RemoteFull-time2 weeks ago
Salary
$272,000 - $340,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Senior Director of Customer Success at Webflow leads the strategy and execution for the Enterprise customer portfolio, driving customer adoption, retention, expansion, and advocacy. This role builds a high-performing customer-centric organization and partners with Sales, Product, Marketing, Support, and Executive Leadership. The Senior Director owns key success metrics, develops a high-performance culture, and strengthens customer health frameworks. The goal is to improve customer retention and adoption outcomes, increase organizational scalability, and build stronger customer feedback loops. The Senior Director will also deliver regular business and operational reviews to Webflow Executive Leadership and partner with Product teams to influence roadmap priorities based on customer insights.

Key ResponsibilitiesAI-extracted

  • 1
    Drives customer adoption, retention, expansion, and advocacy across the Enterprise customer base
  • 2
    Builds a high-performing, customer-centric organization and leads teams responsible for helping customers achieve measurable business outcomes with Webflow
  • 3
    Owns key success metrics for the Enterprise business, including Gross Revenue Retention and Net Revenue Retention
  • 4
    Develops a high-performance culture centered on accountability, customer impact, and continuous improvement
  • 5
    Operationalizes AI forward workflows and customer programs to focus on customer success
  • 6
    Delivers regular business and operational reviews to Webflow Executive Leadership

RequirementsAI-extracted

  • 10+ years of experience in Customer Success, Account Management, Professional Services, or related post-sale leadership roles
  • 5+ years leading managers and senior leaders in a SaaS environment
  • Demonstrated success owning retention, adoption, and expansion outcomes
  • Experience building and scaling customer success organizations in high-growth environments
  • Strong executive presence with the ability to engage C-level customer stakeholders
  • Expertise in customer lifecycle management, health scoring, and customer success operations

Perks & BenefitsAI-extracted

Ownership in what you help build through equity (RSUs) in the company
Comprehensive medical, dental, and vision plans for full-time employees and their dependents
12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents
Flexible vacation, paid holidays, and a sabbatical program
401(k) with 100% employer match (up to $6,000/year) in the U.S.
Typically: opportunities for professional growth and development in a rapidly growing company

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