Senior IT Associate, Audio & Video

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own the day-to-day operation, maintenance, and continuous improvement of A/V systems across conference rooms, huddle spaces, and large event venues
• 2
  Lead mid-size A/V projects end-to-end, including scoping, design input, vendor coordination, installation oversight, commissioning, and post-deployment support
• 3
  Serve as the technical lead for event A/V support across flagship moments such as GDC, Hack Week, All-Hands, and executive offsites
• 4
  Manage relationships with A/V integrators, production vendors, and service providers, including scope negotiation, statement-of-work review, quality assurance, and ongoing performance management
• 5
  Troubleshoot and resolve complex A/V issues spanning control systems, DSP and audio processing, and video routing and distribution
• 6
  Provide advanced end-user hardware support across MacOS, Windows, and occasionally Linux
• 7
  Participate in the team's weekly on-point support queue rotation and deliver expert-level software support for enterprise applications

RequirementsAI-extracted

• 5+ years of experience in IT support with progressive responsibilities, including demonstrated depth in audio/video systems, workplace technology, or event production environments
• Hands-on expertise with leading A/V control and automation platforms such as Crestron and Savant
• Strong working knowledge of how complex A/V systems are architected, including signal flow, matrix switching, and the role and use cases of multiviewers
• Proven experience providing on-site A/V support for large-scale company events, tradeshows, or external conferences
• Experience managing A/V integrators and third-party service providers, including scoping projects, reviewing designs and drawings, and holding vendors accountable to quality and timeline commitments
• Familiarity with hardware video encoders and the codecs they produce, including practical understanding of bitrate, latency, and quality tradeoffs in live streaming and event broadcast contexts

Perks & BenefitsAI-extracted