Senior Principal Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Build and foster executive-level trusted advisor relationships with the customers' IT, Engineering, and Support organizations.
• 2
  Demonstrate hands-on PagerDuty product knowledge by applying it to the customer's business priorities.
• 3
  Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
• 4
  Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• 5
  Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• 6
  Deliver business value and innovation to a customer's business by understanding the customer's opportunity to reduce cost and drive growth.

RequirementsAI-extracted

• 8-10 years of relevant customer-facing experience and a demonstrated track record of success.
• Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results.
• Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.
• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Knowledge of PagerDuty products and platform features/capabilities.

Perks & BenefitsAI-extracted