IN

Senior Privacy Counsel

intercom· 183 open roles

Location TBD On-siteFull-time2 weeks ago
Salary
$220,000 - $263,500
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This RoleAI processing…

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Key Responsibilities

  • 1
    Serve as a subject matter expert and resource on privacy, data protection and security with a multi-jurisdicitional lens
  • 2
    Work with teams across offices on various privacy, data protection and security compliance initiatives
  • 3
    Partner very closely with your colleagues on Fin's legal team on a number of cross functional projects with privacy, data protection and regulatory implications
  • 4
    Draft external privacy notices and disclosures, and manage/update internal policies and procedures to ensure compliance with global privacy and data protection laws
  • 5
    Provide guidance and interpretation on legal requirements to the engineering and product teams with respect to existing and new product features and functionality for privacy-by-design initiatives
  • 6
    Provide guidance to the H.R. team on employee privacy and data protection concerns and processes
  • 7
    Respond to customer and employee questions about their individual data rights and Fin's processing activities
  • 8
    Draft data protection impact assessments, partnering with product counsel and security, where needed
  • 9
    Keep up to date on privacy and data protection law developments and provide analysis and guidance for implementation into business processes
  • 10
    Counsel and advise commercial teams and business partners on data protection related provisions in contracts, including partnering with commercial counsel on drafting and maintaining data processing agreement templates and playbooks
  • 11
    Partner with the Security team on company policies, risk assessments, projects and breach incidents
  • 12
    Support projects in other key compliance areas involving our Code of Conduct and other policies

Requirements

  • 10+ years relevant experience as an attorney or counsel with law firm and in-house legal departments, advising a multinational technology company on global data privacy regulation and laws
  • Deep experience with global privacy regulations, which include GDPR, the ePrivacy Directive and CCPA-CPRA. Working understanding of Australian Privacy Act, HIPAA, PIPEDA, LGPD and desire to learn other jurisdictions’ laws and upcoming regulations, as needed, to support the business
  • Foundational knowledge of key security programs such as SOC2, ISO and HIPAA.
  • CIPP/E or CIPP/US certification
  • Comfort in influencing and educating an organization on the importance of privacy and implementation of privacy initiatives, and capable of building relationships and gaining respect of senior leaders in the organization
  • An ability to multi-task and handle a variety of projects and tasks simultaneously
  • Attention to detail, a sense of passion to support Fin's privacy initiatives and the ability and confidence to assess and balance risk in a fast-paced environment
  • California state bar licensed attorney or ability to be registered as in-house counsel if licensed in another jurisdiction; or qualified in Ireland and/or the UK

Perks & Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!

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