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Senior Product Engineer - API & Integrations

intercom· 183 open roles

Location TBD On-siteFull-time2 weeks ago
Salaryest.
$120,000 - $200,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This RoleAI processing…

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Key Responsibilities

  • 1
    Contribute to all phases of software development including ideation, prototyping, design and implementation.
  • 2
    Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
  • 3
    Design, develop, and maintain Fin's APIs, making sure they are feature rich, performant, robust, and well documented.
  • 4
    Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.
  • 5
    Implement systems to monitor what we have built, to detect and surface both bottlenecks and problems with queues, workers and data quality issues.
  • 6
    As a senior engineer, you will lead complex team level projects from ambiguous customer problems to delivered technical solutions.
  • 7
    Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
  • 8
    Play an active role in the hiring, mentoring, and career development of other engineers.
  • 9
    Raise the bar for technical standards, performance, reliability, and operational excellence across Fin.

Requirements

  • 5+ years industry experience in a software engineering role. You can demonstrate significant impact that your work has had on the product and/or the team.
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Proficient with standard software engineering methodologies, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
  • Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams
  • Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.
  • Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
  • Experience modeling data to solve problems in elegant and efficient ways
  • Experience with creating and consuming APIs and API documentation.
  • Some hands-on cloud provider experience (preferably AWS).
  • Strong problem-solving skills and a collaborative mindset.
  • Experience as a technical lead for team level projects

Perks & Benefits

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

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